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Orders for in-stock items will be fulfilled on average within 2-3 business days.
Once your order ships, you will receive an email with a link to view your tracking information.
Orders ship in full at the date that all items are available. If one or more items on your order is on preorder or backorder, you can expect the full order to ship together when all items become available.
If an item is on preorder or backorder, you will find an expected shipping date above the Add to Cart button for that item.
You will also find the estimated shipping date in your order confirmation email. This date is our best estimate of when we will receive this item at our warehouse and may be subject to change due to unforeseen delays, but we will always provide the most accurate estimate on our product pages.
Standard Shipping: Orders for in-stock items will generally arrive within 3-7 business days. Orders in remote regions may take longer.
Expedited Shipping: Orders placed before 12pm EST on business days will be delivered within 1-3 business days.
Orders placed after 12pm EST will ship out on the next business day after the order is placed and will be delivered within 1-5 business days of shipment.
Please note that our warehouses are closed on holidays and weekends
If you did not receive your full order, most likely some of the pieces are back-ordered.You can find shipping dates for pre-ordered or back-ordered items listed on your order confirmation emails next to the product. We also share preorder dates below the Add to Cart option and during checkout pre-purchase for full transparency, and notify you directly should there be any change to your expected shipping date.
Didn't receive an item that was not marked back-ordered or have questions about your order's shipping dates? Contact Us.
If your package was delivered damaged, please contact our customer service team via email at hello@madeincookware.com. Be sure to include clear photos of the damage so we can assist you more efficiently and expedite a replacement. Or Contact Us.
We cannot guarantee that we will be able to cancel or edit orders after they are placed. Once an order has been placed, we send it to our warehouse immediately. If you have any changes you would like to make to your order, we have a short window of time to process these changes.
Please reach out immediately so our team can try to accommodate these changes or assist with setting up an appropriate return or exchange if we can’t catch it before it ships.
Please note we cannot make modifications that would alter the payment amount on your order. We also cannot make changes to billing addresses. Please feel free to Contact Us.
All items purchased directly from MadeInCookware.com, excluding consumables, customized items, final sale items, and limited-edition releases, come with a 45-day return window.
We provide prepaid return labels for all orders within the contiguous US.
Click here to start a return or exchange. When submitting a return, you will need your order number and shipping zip code.
Items can be exchanged or returned for store credit or a refund.
Made In will retain $11.99 on all returns for refunds to cover the handling fee associated with orders returned. The $11.99 fee is waived when exchanging an order or choosing Store Credit.
Please use the prepaid return label provided to return your order. Using a return label that was not provided by Made In will delay your refund.
Made In is unable to reimburse the cost of shipping if another return label is used.
Once your items have been received and checked in at our warehouse, your refund will be processed within 3-7 business days. Made In is not responsible for any items sent to Made In outside the items listed on your return.
All items purchased directly from MadeInCookware.com, excluding consumables, customized items, final sale items, and limited-edition releases, come with a 45-day return window.
Returns can be initiated here. All returns are subjected to a shipping fee, typically between $25-$150.
When your return request is complete a prepaid DHL Express label and pickup will be provided.
Refunds presented during the return process are estimates and do not include the shipping fee. Upon delivery to our return center, please allow 2-7 business days for your refund to be issued.
If you have any questions on an existing or new international return, please contact our customer service team. Contact Us.
If your order included a gift with purchase, to be eligible for a full refund, both the primary product(s) and the complimentary gift must be returned in their original condition. If the gift is not returned with your return, the MSRP value of the gift will be deducted from the refund amount.
Gifts included with your purchases are not individually exchangeable or refundable. We cannot make substitutions for different versions, colors, or variants.
Discounts cannot be stacked or combined. This extends to the 'Gift with Purchase' promotions and means that discount codes will not work where a 'Gift with Purchase' promotion is already applied.